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🚚 Shipping Policy

Order Processing Time
We process orders within 1–3 business days after payment confirmation.
You may request to cancel or modify your order within 12 hours of placing it.

Estimated Delivery Time

Standard US Shipping: 7–15 business days (from dispatch date)

International Shipping: 7–21 business days (depending on country and customs)

⚠️ Please note: These are estimated timeframes. Shipping delays may occur due to:

Stock availability

Carrier or supplier delays

Customs clearance (for international orders)

We appreciate your patience and will support you through any unexpected delays.

🔁 Return & Refund Policy

You have 30 days from the date you receive your order to request a return or exchange.

Return Eligibility:
To qualify for a return, your item must be:

Unused and unwashed

In its original packaging with tags attached

Accompanied by the receipt or proof of purchase

How to Start a Return:
Please contact us via email at [HERE].
Once your return is approved, we will provide:

A prepaid return shipping label

Instructions for sending the item back

❗ Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items:
Please check your order upon delivery. If you receive a defective, damaged, or wrong item, contact us immediately — we’ll make it right.

🚫 Non-Returnable Items

We do not accept returns on:

Sale items or gift cards

Personalized/custom products

Perishable goods (e.g. food, flowers, plants)

Beauty and personal care items

Hazardous or flammable materials

If you're unsure whether your item is eligible, feel free to reach out.

🔄 Exchanges

To exchange an item, please:

Request a return using the process above

Place a new order for the item you want

This ensures you receive the correct item as soon as possible.

💳 Refunds

Once we receive and inspect your return, we’ll let you know if the refund is approved.
If approved, your refund will be processed to your original payment method.

Please note:

It may take some time for your bank or credit card provider to process and post the refund

Shipping fees are non-refundable unless the return is due to our error.

Frequently Asked Questions (FAQ)

What currency are your prices in?
All prices are listed in US Dollars (USD).

I entered the wrong address/size… can I change it?
If this happens, please contact our support team [HERE] immediately.

• Orders can only be canceled or changed within 12 hours after purchase.
• After 12 hours, we cannot guarantee changes since the order may already be processed or shipped.

We’ll do our best to help you, but once the package has shipped, no further changes can be made. In that case, you may still use our return/exchange policy.

What payment methods do you accept?
We accept all major credit cards through the secure Shopify Payments system and PayPal.

Is my credit card information safe?
Yes. Payments are processed securely through Shopify Payments or PayPal. Both platforms handle billions of dollars every year with high-level encryption. We never store or access your financial details.

How do I use a discount code or voucher?
You can enter your code during checkout. Please note:

• Only one discount code can be applied per order.
• Discount codes do not apply to already discounted items.

Codes are usually shared via our email newsletter or given to loyal customers.

Where do your products come from?
Depending on the product:

• Some items (such as canvas and dog tag) are printed and shipped from the USA.
• Others are produced and shipped by our trusted international partners.

We always choose the best solution for price, speed, and quality to serve our customers.

How much is shipping?
Shipping costs are calculated at checkout based on your delivery address and items ordered. The fee will always be shown before you complete payment.

Do you ship internationally?
Yes, we ship worldwide.
Please note: Some countries may charge customs duties or import fees. We are not responsible for covering these charges.

Will I get a tracking number?
Yes. You will receive a tracking number via email within 2–5 days after your order ships.

• If tracking doesn’t update immediately, don’t worry — it may take 5–7 days to appear in the carrier’s system.

How long does shipping take?

• Production/processing time: about 3–5 business days.
• Delivery time: usually 1–2 weeks, depending on your location and the product type.

Some products may arrive separately, as they may ship from different suppliers.

If your order is delayed beyond 20 business days, please contact us.
In rare cases of lost packages, we offer a refund or replacement.

What is your return/exchange policy?

• Returns/exchanges are accepted within 30 days for eligible items.
• Items must be new, unworn, unwashed, and in original packaging.
• We do not refund shipping costs or return fees.
• Refunds are issued back to your original payment method (banks usually take 3–5 business days to process).

For assistance with a return/exchange, please contact us [HERE].

What if I receive the wrong item or a defective product?
We’re very sorry if this happens! Please contact our support team immediately.

• We may ask for photos of the product for verification.
• If approved, you must return the item in its original packaging within 30 days for a refund or replacement.
• Shipping and return fees are not refundable.

Note: If the product matches your order and is not defective, we cannot accept a return.

How do I contact you?
Please click on Contact Us — our team is always ready to help.